What do you mean by Chatbot?
A chatbot is a computer program that mimics human conversation, particularly online, by simulating interactions with users.
How do chatbots function?
Chatbots typically rely on natural language processing (NLP) and machine learning algorithms to understand and interpret human language.
Chatbots have various purposes, including customer service, marketing, and automating repetitive tasks. They are commonly integrated into messaging platforms like Facebook Messenger, WhatsApp, or Slack and can engage with users through text, voice, or visual interfaces such as buttons or menus.
What are the different types of Chatbots?
There are primarily two types of chatbots: rule-based and AI-powered. Rule-based chatbots follow a predetermined script or decision tree and can only respond to a limited range of questions or commands. On the other hand, AI-powered chatbots utilize machine learning algorithms to learn and adapt to user inputs. This type of chatbot can handle a wider range of inquiries and provide more personalized responses.
Chatbots are designed to offer users a more efficient and convenient way to interact with businesses or organizations, reducing the need for human intervention. They can save companies time and resources by simplifying simple queries or tasks while also improving the overall customer experience."
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