How to Build an Online Community That’s Engaged and Supportive of Your Business!

How to Build an Online Community That’s Engaged and Supportive of Your Business!

Taylor Swift can get on stage and sing her heart out, knowing millions of ‘Swifties’  all over the world have her back. Her super-engaged community shuts down trolls and haters while showing up to support her musical vision. The same goes for Queen Bey (and her fandom – the ‘Bey-hive’), Lady Gaga ( who calls her fandom ‘Little Monsters’), and so many others. So how to build an online community along the same lines for your brand?

Converting an ‘audience’ into a community makes its members more connected to your messaging and to each other. What emerges is a network or a community that engages with your brand at a deeper level and champions it both online as well as in the real world.

How Do You Build an Online Community?

Here’s the difference between audiences and communities.

Audiences passively consume content provided by a content creator or an artist. This could include listeners of a podcast, followers on social media, readers, and subscribers. The messaging, information, and activity only go one way.  

A community involves more interaction. It’s when audiences consume content and respond to it in various ways. They may connect with other members of the audience or use the content to create value in some way. Chat forums are a good example of a community. Platforms like Discord servers, Facebook groups, and so on. Here, members of the community may even continue to interact and function without the presence of the creator.

Somewhere between passive content consumption and active community interaction is an engaged community. Audiences that lie in this grey area have a strong sense of community and feel like they are part of something bigger than themselves. These people are motivated to engage in your vision and support your goals. Creators or artists prompt intentional interactions with their communities to stay plugged into their vibe. They are able to give members of their communities a platform to make them feel heard and appreciated. This further increases the engaged audience’s rapport with the brand/creator.

How to Build an Engaged Online Community?

When you build an online community, you’ll notice that there’s no substitute for hard work, consistency, and showing up for your followers. It takes time, patience, and authenticity. But it’s completely worth it!

1. Give your community something to rally around

In a big way or small, mobilize your community to put their weight behind a movement or to support a cause. A collective effort is a great way to make an impact. It doesn’t have to be extremely effortful, but could be something as small as giving a small business a shout-out or helping an account reach its goal. It makes it a win-win situation all around – the recipient of this act is pleasantly surprised, and it gives members of the community satisfaction to know that they can bring about a big change in someone’s life/career.

2. Get your audience to contribute to content creation

Rather than creating a one-way street scenario in terms of content creation, get your audience involved! Ask for their opinions on certain matters relevant to your business/brand, prompt them to consider debates, and encourage them to reach out and ask questions. Make these interactions part of your content. For example, Gary Vee, a creator with a huge community following online, used to answer questions from community members on his YouTube channel at regular intervals.

You could also give shout-outs to specific members of the community for their contributions or address feedback you’ve received from audiences in relation to your content. Doing this makes members of your community feel seen.

3. Give your community a name

We saw above how wildly successful celebrities with highly engaged communities have named their following. It creates a comfortable sense of community to have a name. Identifying with this name makes members feel like they’re part of a larger movement or group. If you’re worried about not being ‘big’ enough a name to start doing this, you should know that people or brands with followings of various sizes have done this. Gary Vee (and his Vayniaks) did it before he became famous. It’s not about how big you are but how connected you are to your community.

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4. Offer up your platform to your community