How to use inbox for social media management
Simplified’s inbox feature is the social management tool where you can browse and reply to messages, comments and mentions from various social networks, all in one place.
1- Similar to the content calendar, these icons in the top toolbar represent your different social accounts. When an icon is highlighted, the content from that account will appear. You can click the icon to hide the content from an account as well.
2- In the top tool bar you will see two options, streams and conversations. Streams include everything including messages, comments, and tags.
3- You can use this dropdown to select all of the available streams, or you can can select individually which streams you would like to see. The number at the top indicates your total new notifications and the numbers next to each account indicates the notifications for each account. Click apply and those changes will reflect in what you see.
4- In the list here you will able to identify which platform the stream originated from and what type of content it is (mention, tag, comment, message).
5- You can hover your mouse over a notification and icons will appear on the right hand side. You’ll have the option to go to the conversation, mark as complete, open the conversation on the social media platform, or preview the notification.
6- If you open the conversation, you’ll have the ability to respond to your clients or customers right in Simplified, but it will go through that social media platform. Type your response, upload media using the plus icon if you’d like, and then click send.
7- Once you’ve sent your messages you can use the “Resolve Comment” button to mark your conversation as complete so it will no longer appear in your new notifications.
