Social Media

The Ultimate Guide to the Best Social Media Inbox Tools for 2024

Have you ever thought about using a social media inbox tool to optimize your brand’s Social media engagement process? Or are you weary of surfing through countless social media notifications and messages? Perhaps you’re feeling overwhelmed by the constant influx of messages from various platforms. Well, you’re not alone! Recently shared in a blog report that managing customer feedback properly is super important for businesses because it affects how happy customers are, how people think about the brand, and how successful the business is overall.

When customers send you messages on social media, they usually want a speedy response – some even expect one within minutes. But if your business can’t reply to these messages quickly enough, customers can get frustrated and start thinking poorly of your business.

In this blog post, we’ll be diving into the guide that will reveal to you the best social media inbox tools your brand needs to thrive seamlessly, so you can streamline your social media management and keep your inbox organized like a pro.

So, let’s get started!

Is Social Media Inbox Tool Important for my Brand?

Social media tools can help you communicate more effectively and efficiently with your clients. It will unify your various social media engagement activities, such as all of the mentions, retweets, and messages from all of your social platforms, into a single chatbot.

Interestingly, this will enable you to respond to clients’ messages, queries, reviews, and feedback timely. Furthermore, the application will also help you garner valuable insights and analytics to help you make informed data-driven decisions about your social media strategy.

5 Tips to Choose the Best social media DM Tool

  1. Define your business needs and objectives before selecting a tool.
  2. Make sure the tool you use supports all of the social media accounts that you manage.
  3. Search for features such as automation, team collaboration, analytics, and reporting that correspond with your business needs.
  4. Review the pricing and ensure it fits your budget.
  5. Check for integration with other tools and platforms your business uses.

Comparing the Top Social Media Inbox Tools Available

We’ve compiled a list of the best social inbox tools that help you optimize your social media management process in a unified platform.

1. Simplified

Simplified is an AI-powered social media DM tool available for every business, individual, or team looking to put all their social media messages in one place. With Simplified, you can manage your messages, comments, and mentions from popular social media platforms such as Facebook, Twitter, Instagram, and LinkedIn, all in one unified location.

The best thing about Simplified’s social media DM tool is the inbox, which is accessible by clicking on the inbox icon in the left-hand menu while on your social media homepage. From the inbox, you can browse and respond to all your social media messages and notifications without having to switch between different platforms. This saves you time and effort, making it easier to keep up with your social media conversations.

Key features:

  • Browse messages, comments, and mentions from various networks in the single, easy-to-use dashboard.
  • Mark unfinished conversations and messages as resolved or unresolved.
  • Get notified and respond instantly to your customers.
  • Unified inbox to manage multiple social media accounts.
  • Advanced analytics to track engagement, follower growth, and more.
  • Automated message scheduling and reply options.
  • Easy-to-use team collaboration features.
  • Integration with popular social media platforms.


Simpflied’s Social media inbox tool is only accessible on the growth plan and is priced at $85 monthly.

2. Hootsuite

image source: hootsuite

Hootsuite is a well-known social media management platform that many businesses use to streamline their social media accounts. Hootsuite’s social media DM tool is uniquely developed to allow easy and more efficient access to responding to all social media messages in one place. With features like automated message tagging and customizable message workflows, Hootsuite can help you streamline your social media management process.

Key features:

  • Unified inbox to manage multiple social media accounts.
  • Automated message tagging and assignment options
  • Customizable message workflows
  • Basic analytics and reporting features
  • Integration with popular social media platforms


  • Professional plan accessible at $19/month,
  • The business plan is priced at $599/month.
  • Custom pricing is available for businesses managing more users and profiles.

Bonus: 9 Hot Alternatives to Hootsuite for Social Media Management

3. Agorapulse

image source: agorapulse

Agorapulse is another impressive social media inbox tool that organizes social accounts by brand for easy management. The tool happens to be among the most comprehensive all-in-one social media tool that pulls all social media messages in one place. With the social media DM tool, you can integrate with a variety of third-party tools, such as Zapier, Slack, and Google Analytics, to streamline your social media workflow.

Key features:

  • AI-powered automation that filters spam and irrelevant messages.
  • Enables users to reply, retweet, like, or assign tasks to team members.
  • Displays entire conversation threads for better context.
  • Social listening powerful reporting & analytics functionality.
  • Impressive social scheduling tool.
  • Integration with third-party tools.


Although a free account is offered and supports up to three social media accounts, paid plans start at $79/month (annually billed). Nonetheless, users can take advantage of a 30-day free trial for any of the paid plans.

Bonus: Easily Manage and Execute Your Content Plan with the Best AgoraPulse Alternative

4. Pallyy

image source: pallyy

Pallyy is an excellent social media direct message tool that provides a variety of special features for Instagram, including a bio link tool. Pallyy’s inbox has a familiar interface that resembles Gmail, making it easy to navigate and work through social messages. With Pallyy, be rest assured that managing your social networking sites, especially tasks that involve responding to messages, reviews and feedback from clients or your team can be achieved in an all-in-one multipurpose channel. Pallyy’s price point is lower than most other tools, making it a great option for bloggers, content creators, and entrepreneurs.

Key features

  • Provides social media profile analytics.
  • Scheduling feature optimized for visual content sharing,
  • Canva integration for creating high-quality social media content.
  • Link in bio tool.


The premium tool is priced at $15 monthly per social group. The tool has a free trial option, but the free account does not include a social media inbox feature.

Bonus: Simplified [Free Forever] vs. Pallyy [$180/yr]

5. Sendible

image source: sendible

Sendible is a powerful all-in-one social media management tool with a feature-rich unified inbox and social streams. The tool enables you to manage comments and messages from Twitter, Facebook, Instagram, and LinkedIn all in one place, with an approval workflow and filters. With Sendible, It’s easy to archive and search through old messages, and you can switch to real-time streams with a click.

Keys features:

  • Social scheduling tool.
  • Unified inbox and social streams.
  • Analytics and report builder.


Sendible offers plans that begin at $29 per month and provide users with access to the social media inbox. A free trial for testing the software before committing to a plan.

Bonus: Easily Manage and Execute Your Content Plan with the Best sendible Alternative

Final Thoughts

If you’re tired of feeling overwhelmed by social media notifications and messages? it might be time to consider a social media inbox tool. And guess what! Simplified is the go-to solution for businesses looking to streamline their social media customer service and engagement.

Our AI-powered tool lets you manage all your social media messages, comments, and mentions from popular social media platforms, including Facebook, Twitter, Instagram, and LinkedIn, all in one place. With Simplified, you can save time and effort, making it easier to keep up with your social media conversations.Sign up for FREE, now!

Streamline Your Social Media With Simplified!

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Vipin Kanwal
Design, Write, Edit videos, and Publish Content. Built For Teams.

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